Even though underground pipelines are identified with pipeline markers, the main cause of pipeline leaks is damage caused by earth-moving and construction equipment and tools owned by parties other than the pipeline company.

  • If you plan to dig or do any type of excavation or construction work, call 811 from anywhere in the country a few days prior to digging, and your call will be routed to your local One Call Center.
  • Tell the operator where you're planning to dig, what type of work you will be doing, and your affected local utilities companies will be notified about your intent to dig.
  • Within two days, Velocity will send a locator to mark the approximate location of their underground lines, so you'll know what's below and be able to dig safely.
  • Do not make unauthorized use of a right-of-way
  • Do not disturb the ground until the pipeline is marked
  • Abide by all location markers and instructions provided by the Velocity representatives
  • Carefully hand dig and probe until the pipeline is exposed
  • Do not use power equipment around the pipeline
  • When backfilling, provide proper support for pipelines and ensure adequate soil cover on top and use suitable rock-free material to avoid damage to line coating