Recognizing an Emergency

Pipeline markers and signage within the right-of-way identify Velocity pipeline systems. The following items may indicate a Crude Oil leak or failure:
  • Liquid and/or gas escaping from the pipeline
  • Hissing or roaring sound
  • Fire at or near the pipeline
  • Any naturally occurring event that may involve the pipeline right-of-way such as soil movement or significant erosion
  • Discolored vegetation surrounding the pipeline
  • An unusual, petroleum-like odor (e.g., a "rotten egg" odor)
  • A dense white cloud or a low lying fog-like vapor or an apparent frozen area on or near the pipeline

What to Do if a Pipeline Leak Occurs

  • Immediately leave the area, on foot, in an upwind direction.
  • Avoid making contact with escaping liquids or vapors.
  • Avoid potential ignition sources.
  • Abandon all equipment being used in the area.
  • DO NOT drive into an area in which you encounter a leak or vapor cloud.
  • DO NOT light a match, start an engine, or switch on/off an electric light or appliance when near the escaping liquids or vapors.
  • Warn others to stay away from the area.
  • DO NOT try to operate any pipeline valves yourself.
  • DO NOT use a cell phone while near the suspected emergency area.
  • From a distant phone or safe cell phone use location, call Velocity Emergency Line at 1-800-641-4029 and call 911 or your local fire, police or sheriff's office.

Public Officials and Emergency Responders

  • Evacuate people (homes, businesses, schools... etc.) to an upwind area
  • Secure area around the leak
  • If the pipeline leak is not burning, take steps to prevent ignition by prohibiting smoking, rerouting traffic, and/or shutting off electricity and residential gas/liquid supply
  • If the pipeline is burning, take steps to prevent secondary fires, but do not attempt to extinguish a pipeline fire unless asked to do so by Velocity
  • Do not try to operate any pipeline valves yourself (unless directed by Velocity)
  • Call the Velocity 24-hour emergency number 1-800-641-4029 as soon as possible
  • Administer medical treatment and request additional emergency response assistance as necessary